Terms and Condition

Welcome to Stitch&Gift! By using our website and purchasing our products, you agree to follow these terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using the Stitch&Gift website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website and services.

2. General Information

To use our website and make purchases, you must be at least 18 years old or have permission from a parent or guardian. We may update these terms from time to time, and any changes will be posted on our website. Your continued use of the website after any changes constitutes your acceptance of the new terms.

3. Use of Services

You agree not to use our services for any illegal or unauthorized purpose and to comply with all applicable laws and regulations.

4. Product Information

Our products are custom-made thread art portraits and other personalized items. We strive to provide accurate descriptions and images of our products; however, we do not guarantee the accuracy, completeness, or reliability of any product details.

5. Ordering and Payment

All orders are subject to availability. You can place an order through our website by choosing the product, size, and any customization options you like. Payment is required at the time of ordering. We accept Visa, MasterCard, Maestro, American Express, RuPay, Diners Club, Discover, and other secure payment methods. Once an order is placed, you have 24 hours to cancel or make changes. After that, the order cannot be changed or canceled due to its custom nature.

6. Shipping and Delivery

We offer standard and express shipping options. Delivery times vary based on your location and the shipping method you choose. Please note that delivery times are estimates and not guarantees. International orders may have additional customs fees, taxes, or import duties, which are the customer's responsibility.

7. Returns, Refunds, and Cancellations

Since our products are custom-made, we do not accept returns or exchanges unless the item arrives damaged or defective. If you receive a damaged or defective product, please contact us within 2 days of receiving it, along with photos of the damage, and we will provide a replacement or refund. Cancellations are only allowed within 24 hours of placing your order.

8. Intellectual Property

All content on the Stitch&Gift website, including images, designs, logos, text, and software, is the property of Stitch&Gift and is protected by copyright and other intellectual property laws. You may not use, reproduce, modify, adapt, publish, translate, or distribute any of our content without our permission.

9. User Content

By submitting any content (such as reviews or comments) to Stitch&Gift, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, and distribute such content.

10. Privacy Policy

We value your privacy. Your personal information will only be used to process your order and will not be shared with third parties, except when necessary for payment and shipping. For more details, please see our Privacy Policy.

11. Limitation of Liability

Stitch&Gift is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or website. Our liability is limited to the cost of the product purchased.

12. Termination

Stitch&Gift reserves the right to terminate or suspend your account and access to our services without prior notice for any reason, including a breach of these terms and conditions.

13. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India, Rajasthan. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Rajasthan, India.

14. Changes to Terms

Stitch&Gift may update these terms and conditions at any time. It is your responsibility to review this page periodically for any changes.

15. Contact Information

If you have any questions or concerns about these terms, feel free to contact us at stitchandgiftofficial@gmail.com.

pH : +91 7229984410

Thank you for choosing Stitch&Gifts. We hope you have a delightful experience shopping with us!